Refund policy

Returns & Refunds Policy

100-Day Money-Back Guarantee
We want you to sit on Cushy for real, not just look at it. That's why every order is covered by a 100-day money-back guarantee. If you're not satisfied for any reason within 100 days of receiving your order, you can return it for a full refund.

How to start a return
Email us at support@cushyair.com within 100 days of receiving your order with your order number. We'll reply with a prepaid return label and instructions on where to send your package. Return shipping is free within the United States. Items sent back without first requesting a return will not be accepted.

Condition of returned items
Because we offer a try-it-at-home guarantee, your cushion can be used. We only ask that it is returned clean, with all included accessories (valve cap, travel bag and any free gifts received with the order). Returns missing accessories may receive a partial refund.

Damages and issues
Please inspect your order upon arrival and contact us at support@cushyair.com right away if the item is defective, damaged or if you received the wrong item, so we can make it right.

Exchanges
The fastest way to get a replacement is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
Once we've received your return, we'll notify you and process your refund to your original payment method within 5 business days. No restocking fees. Please allow a few extra days for your bank or card provider to post the refund. If more than 15 business days have passed since your return was received, contact us at support@cushyair.com.

European Union 14-day cooling-off period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.

Questions
Contact us anytime at support@cushyair.com.